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Latest Genesys Cloud CX Certified Professional - Consolidated Exam real exams, GCP-GCX vce dumps

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Genesys Cloud CX Certified Professional - Consolidated Exam Sample Questions (Q19-Q24):

NEW QUESTION # 19
Bullseye routing method relaxes the required skills as the selection pool expands from one ring to the next.
What is the maximum number of rings that can be defined for Bullseye routing?

Answer: A


NEW QUESTION # 20
Which of the following components can be added to scripts? (Choose four.)

Answer: A,C,D,E


NEW QUESTION # 21
Which of the following are AND Evaluation Methods? (Choose three.)

Answer: A,B,D

Explanation:
AND Evaluation Methods are used to evaluate the skills of agents and interactions based on logical AND operations. This means that all the required skills must match for an agent to be eligible for an interaction. There are three types of AND Evaluation Methods: All skills matching, Best available skills, and Bullseye matching. All skills matching evaluates agents based on the number of skills they have in common with the interaction. Best available skills evaluates agents based on the highest skill proficiency level they have in common with the interaction. Bullseye matching evaluates agents based on predefined rings of skill requirements that relax as the selection pool expands from one ring to the next. Reference: https://help.mypurecloud.com/articles/evaluation-methods/ https://help.mypurecloud.com/articles/bullseye-routing/


NEW QUESTION # 22
You can use Regular Expressions to create Number Plans

Answer: A

Explanation:
Genesys Cloud CX allows for the use of Regular Expressions in the creation of Number Plans. This capability provides a powerful and flexible way to define and manage dialing patterns and rules within the system, enabling complex call routing strategies and ensuring that calls are handled in the most efficient manner possible.


NEW QUESTION # 23
Which of following file formats are available to export a report? (Choose three.)

Answer: A,D,F


NEW QUESTION # 24
......

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